Walnut Hills is seeking a dependable, detail-oriented Accounts Payable team member to join our team. This position is responsible for maintaining accurate resident billing records, processing Medicare and insurance claims, supporting accounts receivable functions, and providing excellent customer service to residents, families, and guests.

The ideal candidate will have strong organizational skills, bookkeeping experience, and a passion for working with older adults in a compassionate healthcare environment.

Essential Duties & Responsibilities

• Support the daily operations of the Walnut Hills Business Office
• Live out the mission and values of Walnut Hills while providing quality service to residents and team members
• Respect resident rights and follow all resident care and service policies outlined in the Employee Handbook
• Answer telephones, take and relay messages, and assist visitors professionally
• Greet guests and direct them appropriately
• Maintain office supply inventory and place orders as needed
• Process and authorize invoices for payment
• Submit and process commercial insurance claims
• Input and audit charges to resident accounts
• Prepare monthly resident billing statements, including Medicare and insurance statements
• Identify account adjustments and prepare adjustment forms or memos
• Work with Accounting to reconcile Accounts Receivable and General Ledger information
• Input daily cash receipts and prepare deposits
• Conduct resident account audits as needed
• Follow up on outstanding resident accounts and maintain documentation
• Respond to resident and family questions regarding billing and accounts
• Assist with gathering information for annual audits
• Verify Medicare payment listings against billed amounts

Qualifications

Education & Experience

• High school diploma or equivalent required
• 1–2 years of bookkeeping, billing, or office experience required
• Experience with Medicare, insurance billing, or collections preferred

Skills & Abilities

• Knowledge of private pay and Medicare billing procedures preferred
• Strong interpersonal and communication skills
• Highly detail-oriented and organized
• Dependable, cooperative, and professional
• Comfortable working with elderly residents and their families
• Basic computer and office software proficiency required

Why Join Walnut Hills?

At Walnut Hills, we are committed to creating a supportive, compassionate environment for both our residents and team members. Join a workplace where your skills and dedication make a meaningful difference every day.